Products & Solutions

We are ready to deliver professional advice on the right technologies and architectural decision for your future application, as well as provide its scalability roadmap and consult on how to achieve the required level of data protection.

Also, We provide comprehensive all-round development from the in-depth analysis of your business to user training and support. We can either create a requirements specification at the initial stage in case of traditional linear approach or continuously adapt to changing requirements in case of Agile development.

Also, if you provide your requirements, we do the rest to turn your vision into a real ready-to-go solution.

Contact Center Solutions

A full solution for every contact center, including integration with legacy system and third party applications. Our solution consists of the following modules:

1. Inbound calls module.
2. Outbound calls module.
3. IVR module.
4. Call routing module.
5. Skills-based routing module.
6. Priority-based routing module.
7. Auto attendant module
8. Agent module.
9. Operator module.
10. Employee module.
11. Supervisor module.
12. Call recording module.
13. Notifications module.
14. Online chatting (Instant Messaging) module.
15. SMS notification module.
16. Integration layer module with different CRM.

Queue Management Systems

Our queue management system fits the need of all customers, regardless the number of services, or the complexity of the service center or branch. And also, many features where added to make it easier to serve the customers.
The system supports the following features:

1. Counter Types (Roles): It is so easy to define a new role in the system, and attach it to the employees. Enabling and disabling roles adds a benefit to the system from management point of view. So, depends on the structure of the service center or branch, the system can be configured.

2. Transfers between Roles: Transfers between Roles can be configured depending on the structure of service center or branch. And it is easy to change and manage the way in which the transfer process occurs.

3. Options and functionalities: All options and functionalities are configurable in the system, and attaching functionalities to the responsible counter is just a configuration step. And also, the options for a type of customers are also a configuration step.

4. Priority: It’s a configuration steps to configure the priority of the system in which to serve the customers. E.g.: if a corporate customer is there, and the corporate counter is not available, the normal counter will serve that customer in a priority configured in the system.

5. Alerts: The system allows defining alerts for cases in the system, and the alert can be either email, SMS, Pop-Up…

6. Language: The options can be displayed in more than one language, default are: English / Arabic.

7. Reports: The system has a reporting tool which allows the end customer to design his needed reports in addition to the system default set of reports.

Process Management Solutions

Our Process Management Solution enables businesses to model, implement, execute, monitor and optimize their management processes.
The system supports the following features:

1. Input Data - Process designer.
2. Amend Data - Process designer.
3. Delete Data - Process designer.
4. View Data - Process designer.
5. PDF Report designer.
6. Excel Report designer.
7. Workflow designer.
8. Google map integration.
9. Passport scanning integration.
10. Digital signature integration.
11. PIN pad integration.

Cheque Clearing Solutions

Self Service Solutions

Digital Signage Solutions

Cheque Book Printing Solutions

Data Reconciliation Solutions

Reporting Tools

Workflow Tools